Double Diamond Pack

All our orders are carefully packaged and shipped with Australia Post.

PROCESSING TIMES

Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day.

SHIPPING TIMES (AUSTRALIA)

Standard 1-5 Business Days

Express 1-3 Business Days

SHIPPING TIMES (INTERNATIONAL)

Standard Shipping 12-20 Business Days

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for refund or exchange.

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, enclosed in the original packaging unless otherwise authorized.

RETURN PROCESS

To return an item, please email customer service at sales@tigtickets.com.au to obtain a refund or return authorization. After receiving the authorization place the item securely in its original packaging and include your proof of purchase then address the items as follows;

Attn: Returns

TIG TICKETS

12 Byron court Glenroy 3046

Victoria, Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. / You may also use the prepaid shipping label enclosed with your package.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your request for a refund or exchange. Please allow at least 14 days from the receipt of your item to process your refund or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.